During Your Visit / Accessibility

Accessible to everyone

We are fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure.


We want everyone to enjoy their visit

Please note that many of our amenities will be suspended for re-opening. We look forward to sharing these services again with you as soon as we are able.

Service Animals

Service Animals


Accredited Service Dogs

Service dogs are permitted inside the aquarium, proof of certification must be presented to staff at the main entrance. Dogs are not permitted to enter our free flight Amazon gallery and will be redirected by staff. Service dogs must display the temperament of a service dog at all times while inside the aquarium.


Financial accessibility


Accessibility discounts

Visitors with a disability, who purchase a full price ticket, can invite a free attendant to join them and help facilitate their visit. Tickets must be purchased online in advance.


Special Passes & Cards

At this time we are currently unable to accept the Vancouver Inspiration Pass or the Access to Entertainment Cards.

Need more information?

View our visitor FAQ or email us.

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