During Your Visit / Accessibility

Accessible to everyone

We are fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure.

Overview

We want everyone to enjoy their visit

We want everyone to enjoy visiting the Vancouver Aquarium. Wheelchairs, walker, and strollers are available free for use during your visit, on a first-come, first-served basis. Walkways, ramps and elevators create easy wheelchair, walker and stroller access throughout the facility. Most of our exhibit videos are captioned, and we also allow accredited trained service and emotional support animals within the Aquarium with the exception of the Amazon Free Flight Gallery. Please ensure that you have proper documentation and identification jacket for your service animal. We are fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure.

Amenities

Amenities & services

01

Accessible parking

Wheelchair accessible parking spaces just minutes from the Aquarium.

02

Adult change table

Adult change table available in our underwater Steller's Bay washroom. Please inquire to a staff member or visit the Guest Services desk if you need this amenity during your visit.

03

Loaner wheelchairs and walkers

Wheelchairs and walkers (loaned on a first-come, first-served basis with a piece of ID or credit card).

04

Noise reducing ear muffs

Adjustable noise reducing ear muffs (loaned on a first-come, first-served basis with a piece of ID or credit card) available at the guest services desk.

05

Priority viewing

Priority viewing areas for wheelchairs are located on the Wild Coast deck, Penguin Point and at Steller's Bay. Please ask a staff member or volunteer if you need assistance finding these areas.

06

Captioning

Open captioning on most of our videos.

07

Accessible tables

Wheelchair accessible tables are available at our café.

08

Accessible washrooms

Wheelchair accessible washrooms are available throughout our facility.

09

Show scripts

Show scripts of our current movie are available at our 4-D Theatre experience. Assisted listening headsets and closed captioning units are also available. Please ask a staff member at the 4-D theatre for use of these amenities.

Finance

Financial accessibility

01

Accessibility discounts

Visitors with a disability can request a 50 percent off of the general admissions price, or a free attendant when paying full admission price.

02

Access 2 Entertainment Cards

The Access 2 card is for people of all ages and types of permanent disabilities who require the assistance of a support person at hundreds of participating entertainment, cultural and recreational venues across Canada.

03

Vancouver Inspiration Pass

Opening the door to exciting experiences and fun things to see and do across the city, the Vancouver Inspiration Pass is a free cultural and recreational pass program that allows individuals, families and teens to explore their city like never before.

Highlights

Accessibility highlights

01

The 4-D Experience

As British Columbia's only 4-D theatre, this is a one of a kind cinematic adventure filled with stunning visuals and unexpected sensory surprises. 4-D shows are included in the general admission price. Our 4-D theatre includes:

Wheelchair access entry
4 wheelchair spots
Assistive listening headsets with adjustable volume and closed captioning units.

02

The Wet Lab

Our Wet Lab is wheelchair accessible and a great experience for our visitors with visual impairments, allowing you to get up close with some of our incredible marine life. Check our show times to join us on our next Wet Lab Exploration.

Unsupervised touchpools are available beside the otter habitat.

03

For children with autism

Parents or attendants, prepare your child for an amazing visit at the Vancouver Aquarium with our “photographic preview”.

We want to ensure we provide a safe environment for your visit. In the event that a child under the age 12 or someone with a medical condition or special needs goes missing, we offer a search service to ensure we find your party member safely and efficiently. Please alert a staff member or volunteer right away. They will accompany you to a designated meeting spot and ensure the search protocol is started.

04

Access day

Sign Language Interpretation students from Douglas College provide American Sign Language-English interpretation for Deaf visitors during select programming on this day. Opportunities for ASL interpreted tours in our Wet Lab will also be available and can be booked upon arrival.

05

Special requests

Please contact our visitor experience department with any questions or accommodations requests.
Email: visitorexperience@ocean.org
Phone: 604-659-3400

Need more information?

View our visitor FAQ or email us.

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