During Your Visit / Accessibility

Accessible to everyone

We are fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure.

Overview

We want everyone to enjoy their visit

We want everyone to enjoy their visit to the Vancouver Aquarium. We have many amenities and services in place in order to make sure eveyone has a effortless visit. Wheelchair rentals, noise reducing headsets, priority viewing areas, and accessible discounts are some of the many ways we continue to be fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure.

Amenities

Amenities & services

01

Braille Visitor Guide

Available at Admissions or the Guest Services desk, this booklet contains information on our accessible amenities, gallery and exhibit information, details on membership, and our Courtyard Café menu.

02

Priority viewing

Priority viewing areas for wheelchairs are located on the Wild Coast deck, Penguin Point and at Steller's Bay. Please ask a staff member or volunteer if you need assistance finding these areas.

03

Accessible parking

Wheelchair accessible parking spaces just minutes from the Aquarium.

04

Accessible tables

Wheelchair accessible tables are available at our café outlets.

05

Accessible washrooms

Wheelchair accessible washrooms are available throughout our facility as well as two motorized wheelchair washrooms with automatic doors.

06

Adult change table

Adult change table available in our underwater Steller's Bay washroom. Please inquire to a staff member or visit the Guest Services desk if you need this amenity during your visit.

07

Loaner wheelchairs and walkers

Wheelchairs and walkers (loaned on a first-come, first-served basis with a piece of ID or credit card).

08

Photographic Preview

View our Photographic Preview, created to help individuals on the autism spectrum plan their visit to the Vancouver Aquarium.

09

Noise reducing ear muffs

Adjustable noise reducing ear muffs (loaned on a first-come, first-served basis with a piece of ID or credit card) available at the guest services desk.

10

Comfort Kits

Available for complimentary rental at the Guest Services desk, these kits are available for those guests with sensory processing issues. They contain stimulation toys, instruction cards, and a timer.
The kits can be rented together with noise-reducing earmuffs, or a weighed pad.

11

Captioning

Open captioning on most of our videos.

12

Show scripts

Assisted listening headsets and closed captioning units are available for use during the 4-D movie. Please ask a staff member at the theatre for use of these amenities.

Finance

Financial accessibility

01

Accessibility discounts

Visitors with a disability can request a 50 percent off of the general admissions price, or a free attendant when paying full admission price.

02

Access 2 Entertainment Cards

The Access 2 card is for people of all ages and types of permanent disabilities who require the assistance of a support person at hundreds of participating entertainment, cultural and recreational venues across Canada.

03

Vancouver Inspiration Pass

Opening the door to exciting experiences and fun things to see and do across the city, the Vancouver Inspiration Pass is a free cultural and recreational pass program that allows individuals, families and teens to explore their city like never before.

Highlights

Accessibility highlights

01

The 4-D Experience

As British Columbia's only 4-D theatre, this is a one of a kind cinematic adventure filled with stunning visuals and unexpected sensory surprises. 4-D shows are included in the general admission price. Our 4-D theatre includes:

Wheelchair priority access
4 wheelchair spots
Assistive listening headsets with adjustable volume, closed captioning units and IR hearing aid connection for visitors with IR-enabled hearing aids.

02

The Wet Lab

Our Wet Lab is wheelchair accessible and a great experience for our visitors with visual impairments, allowing you to get up close with some of our incredible marine life. Check our show times to join us on our next Wet Lab Exploration.

If you are an educator who has booked a Wet Lab program, view our accessible storybook for what your students can expect.

03

Access Day

One of our main goals, is to allow visitors of all abilities to experience and enjoy the wonders of aquatic life and this day will do just that.

Our next Access Day will be on Saturday, December 7, 2019. We invite you to join us.

Need more information?

View our visitor FAQ or email us.

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