- A. Ticketing Terms and Conditions:
i. A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a "Ticket") is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a "Guest") and all members of their party shall have no right to remain in, on, or about the Property.
ii. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion.
iii. Tickets are non-refundable, non-transferable, and will not be exchanged. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. iv. Unauthorized sales or resales of Tickets is prohibited.
v. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details).
vi. Tickets will be confiscated if altered in any way.
vii. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Operating hours of Properties are subject to change without notice and without liability to Herschend.
viii. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable may be closed due to maintenance, special events, or weather without notice and without liability to Herschend.
ix. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket.
x. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor.
xi. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property.
xii. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. Any person refusing to comply with security and safety searches will be refused entry to the Property.
- B. Conduct - Each Guest agrees that it shall comply with each of the following:
i. Weapons of any type and all items listed in the section below titled "Items Prohibited at Properties" are prohibited at the Property or during participation in any Herschend Activity.
ii. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity.
iii. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend.
iv. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise.
v. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas.
vi. Guests must only use designated entrances and exits and only during operating hours of the Property. vii. Guests must use designated walkways throughout the Properties. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers.
viii. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run.
ix. Conduct that is threatening, disorderly, "horseplay", unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Any form of harassment (including verbal harassment or abuse or threatening remarks or actions) whether directed at Guests, personnel, or animals is prohibited.
x. Proper attire is required at the Properties at all times. Clothing or other articles with profane, graphic, or obscene words, phrases, or images are prohibited.
xi. Loitering, panhandling, shoplifting, fighting, vandalism, and line cutting are prohibited at the Properties.
xii. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited.
xiii. Commercial photography, videotaping, and recording of any kind is prohibited.
- C. Prohibited Articles - Each Guest agrees that it shall not bring any of the following prohibited articles onto any Property or to any Herschend Activities:
i. Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing.
ii. Explosives of any kind, including fireworks and water grenades (whether metal or plastic).
iii. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property.
iv. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend.
v. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional).
vi. Glass containers (other than baby food containers).
vii. Recreational devices with wheels, such as skateboards, hover boards, balance boards, scooters, inline skates or shoes with built-in wheels.
viii. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length.
ix. Costume masks (except for special events as designated by the Property).
x. Pets or animals of any kind other than approved service animals (e.g., dogs). Service animals must be under the control of the owner at all times and should remain on a leash or harness at all times while at the Property. Due to the nature of some attractions, service animals may not be permitted to ride or enter certain attractions. If and when available, Herschend personnel, pursuant to the rules and policies of the applicable Property, will assist you with kennel accommodations for service animals in cases where they are not permitted to enter rides or attractions.
xi. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive.
- D. A Guest who (i) fails to abide by, or comply with, any of the above terms, conditions, or conduct requirements, (ii) brings any of the prohibited articles listed above onto a Property or to any Herschend Activities, or (iii) violates any applicable laws may, at the discretion of Herschend, have their Ticket revoked or confiscated by Herschend with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Herschend reserves the right to ban individuals violating these Terms or applicable laws from future admission to all or any of the Properties or from participation in any Herschend Activities.