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As Canada’s largest aquarium, the Vancouver Aquarium, an Ocean Wise ® initiative, connects hundreds of thousands of Aquarium visitors with the natural world.

COVID-19 Update

Plans and procedures are in place to welcome you back to the Vancouver Aquarium for an inspiring and safe experience. More details around our enhanced safety measures are posted on our special advisory page. 

Visitor FAQ

HOW CAN I PURCHASE TICKETS AND WHAT ARE YOUR HOURS OF OPERATION?

You will not be able to purchase a ticket at the main entrance of the Vancouver Aquarium. All visitors and members must purchase/reserve a timed ticket in advance of their visit, and select a specific date and time for their visit. Guests have 60-to-90 minutes allocated for their visit. The last visit time available is 3:30 pm (as the aquarium closes at 5 pm). During the initial weeks of re-opening, our operating hours will be fluid. Please check our tickets page for available dates and times. Questions? Email tickets@ocean.org.


HOW CAN MEMBERS BOOK A VISIT?

If you are a current Vancouver Aquarium Member, you can reserve your free, timed tickets online by logging into your membership account and then selecting from the available dates and times. Members will not be admitted without a ticket. Contact members@ocean.org with any questions.


CAN I USE MY TOURISM PASS, INSPIRATION PASS, DISCOUNTED TICKETS OR 3RD PARTY TICKETS?

As we implement our new ticketing system in our initial weeks of reopening, we are not accepting any complementary passes or discount coupons. We hope to be able to accommodate these tickets again soon.


WHAT WILL THE ONE-WAY PATH THROUGH THE AQUARIUM BE LIKE?

During your journey through the aquarium, you will experience our exhibits and animals in their different environments. The path through the aquarium will take 1 – 1.5 hours to experience. Washrooms are available throughout the building and are sanitized and maintained on a frequent schedule. Please be considerate of other visitors as you move through the building.


ARE ANY EXHIBITS CLOSED?

The 4D theatre, Clownfish Cove play area and all lower floors are currently closed.


CAN I BOOK AN ANIMAL ENCOUNTER OR BEHIND THE SCENES TOUR?

Animal encounters and all behind the scenes tours are suspended at this time. 


ARE THERE FOOD AND BEVERAGE OPTIONS AVAILABLE?

There are food and beverage available for purchase onsite, subject to enhanced sanitation and distancing protocols. Offerings may be different/limited in the initial weeks of opening. Only payment by credit and debit will be accepted. 



The Vancouver Aquarium’s Ocean Wise Cafe (accessible from outside the building) and the Upstream Cafe (inside the Aquarium) are open. The Courtyard Cafe will remain closed for the time being. Physical distancing measures and enhanced cleaning are in effect.



NEW! Enjoy a Picnic in the Park! Pre-order the perfect picnic basket and pick it up on-site at the Aquarium to enjoy before or after your visit. Learn more.


IS THE GIFT SHOP OPEN?

The Vancouver Aquarium Gift Shop is open and subject to enhanced cleaning and distancing protocols. Only payment by credit and debit will be accepted. We encourage you to shop online at vanaquashop.org prior to your visit and pick up your items on-site after your visit.


We've tried to answer the most commonly asked visitor questions above; however, if you're still unable to find the information you're looking for, please contact our Visitor Experience Department via email.

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