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Need to Contact Us?

General Information

Planning a visit to the Vancouver Aquarium and have a few questions? Look through our listed departments to find the contact information you need. If you are not able to find what you are looking for, please call our information line at 604-659-FISH (3474).

VTA-Logo_Reversed.pngNote: Did you receive "Star" Treatment today? Nominate the individual(s) who made your day extra special by submitting an online ballot.

Information Line

Info-line: 604-659-3474
Phone: 604-659-3400
Fax: 604-659-3515
visitorexperience@vanaqua.org

Mailing Address

Vancouver Aquarium
P.O. Box 3232
Vancouver, British Columbia
Canada V6B 3X8

Courier Address

Vancouver Aquarium
Aquaquest Reception
845 Avison Way
Vancouver, British Columbia
Canada V6G 3E2

Contact Us

Contact a Specific Department

Visitor Experience

Contact our visitor experience staff for specific questions about your visit or to share your suggestions and ideas.
Phone: 604-659-3400 (ask for the duty Manager)
Fax: 604-659-3515
visitorexperience@vanaqua.org

External Relations

We offer many ways of supporting the Aquarium; our giving opportunities are as diverse and appealing as the aquatic world our donors and sponsors are helping to conserve.
Phone: 604-659-3473
donation@vanaqua.org

Lost & Found

Please contact us right away if you have lost an item during your visit.
Phone: 604-659-FISH (3474) dial option 1, then option 5
reception@vanaqua.org

Human Resources

Join our team: view our careers page and apply online.
Fax: 604-659-3515
careers@vanaqua.org

Communications Department

For media and communications requests, please contact:
Phone: 604-659-3777
Fax: 604-659-3515
publicrelations@vanaqua.org

If you’re unsure which department to call, please contact reception at 604-659-3400

Ocean Pollution
Science Program

For information or questions about our new Ocean Pollution Science Program please email: 
oceanpollution@vanaqua.org

Library

If you have a question about an Aquarium animal or animals in general, please email our librarian. 
library@vanaqua.org 

B.C. Cetacean Sightings Network

To report sightings of whales, dolphins, porpoises or sea turtles:
Use our online sightings form
Phone toll-free: 1-866-I-SAW-ONE (1-866-472-9663)
Fax: 604-659-3599
sightings@vanaqua.org

B.C. Wild Killer Whale Adoption Program

Become a Member of the B.C. Wild Killer Whale Adoption Program and help support field research and conservation of wild killer whales in British Columbia and around the world.
Phone: 604-659-3430
Fax: 604-659-3515
adoption@vanaqua.org

Membership Department

For more information about memberships and the privileges you receive as a supporter of aquatic conservation, contact our Membership Services Department.
Phone: 604-659-3526
members@vanaqua.org

Volunteer Department

Become a part of Canada's leading volunteer marine education team. Contact our Volunteer Services Department for more information about how to register.
Phone: 604-659-3478
Fax: 604-659-3515
volunteer@vanaqua.org

Community Support

Request a donation from the Vancouver Aquarium by filling out this online form.

Web Development Department

Contact the web developer for questions or comments about this or other Vancouver Aquarium websites.
webmaster@vanaqua.org

School Programs

Contact our School Programs Department for information about school programs, to book school programs, or for general information about education at the Aquarium.
Phone: 604-659-3552
Fax: 604-659-3515
programs@vanaqua.org

Senior Management

Each individual on our management team brings a unique set of skills and experience to the Vancouver Aquarium. If you have a specific question or concern, contact one of our management team directly.

Showtimes Pictures

Contact Showtimes Pictures for information about your Vancouver Aquarium souvenir photo.
Phone: 604-659-3532

Community Programs

Bringing aquatic education into your community or exploring a world away from your home, the Vancouver Aquarium's Community Programs Department will help you plan an eco-tour, book a birthday party, or get up close and personal with some of our marine mammals.
Phone: 604-659-3552
Fax: 604-659-3515
programs@vanaqua.org

Catering & Events

Customize your special event with the help of our Catering & Events department. From breakfasts to conference receptions, our event planners will help make your event a memorable one!
Phone: 604-659-3456
cateringandevents@vanaqua.org

Jellyfish

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Did You Know?

Did You Know?

Up to 40 per cent of a beluga’s body is blubber.
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