Explore more at ocean.org
Page background

Making The Vancouver Aquarium Accessible To Everyone

We want everyone to enjoy visiting the Vancouver Aquarium. Wheelchairs, walker, and strollers are available free for use during your visit, on a first-come, first-served basis.  Walkways, ramps and elevators create easy wheelchair, walker and stroller access throughout the facility. Most of our exhibit videos are captioned, and we also allow accredited trained service and emotional support animals within the Aquarium with the exception of the Amazon Free Flight Gallery. We are fully committed to providing all of our visitors with the opportunity to have the most amazing aquatic adventure! Please ensure that you have proper documentation and identification jacket for your service animal.

Accessible To Everyone

Amenities & Services

Amenities & Services

The following amenities & services are available to make the Vancouver Aquarium as accessible as possible:

  • Wheelchair accessible parking spaces within a few minutes walk to the Aquarium
  • Adult change table available in our underwater Steller's Bay washroom.  Please inquire to a staff member or visit the Guest Services desk if you need this amenity during your visit
  • Wheelchairs   and  walkers (loaned on a first-come, first-served basis with a piece of ID or credit card)
  • Priority viewing areas for wheelchairs are located on the Wild Coast deck and at Steller's Bay. Please ask a staff member or volunteer if you need assistance finding these areas.
  • Open captioning on most of our videos
  • Wheelchair accessible tables are available at our café.
  • Show scripts of our current movie are available at our 4-D Theatre  experience. Assisted lidtening headsets and closed captioning units are available.  Please ask a staff member at the 4-D theatre for use of these amenities.

Accessibility Discounts

Visitors with a disability can request a 50 percent off of the general admissions price, or a free attendant when paying full admission price. We also accept Access 2 Entertainment cards.

Please note: Attendants with children under 3 with a disability can request a 50 percent discount off the attendants' general admissions price.

Discounts
4D Theatre

The 4-D Experience

As British Columbia's only 4-D theatre, this is a one of a kind cinematic adventure filled with stunning visuals and unexpected sensory surprises. 4-D shows are included in the general admission price. Our 4-D theatre includes:

  • Wheelchair access entry
  • 4 wheelchair spots
  • Printed scripts of 4-D shows (download)
  • Assistive listening headsets with adjustable volume and closed captioning  units.

See what’s playing.

The Wet Lab

Our Wet Lab is wheelchair accessible and a great experience for our visitors with visual impairments, allowing you to get up close with some of our incredible marine life. Check our show times to join us on our next Wet Lab Exploration.

Unsupervised touchpools are available beside the otter habitat.

Learning at the Wet Lab
Urchin Touch

For Children With Autism

Parents or attendants, prepare your child for an amazing visit at the Vancouver Aquarium with our “photographic preview”.

We want to ensure we provide a safe environment for your visit. In the event that a child under the age 12 or someone with a medical condition or special needs goes missing, we offer a search service to ensure we find your party member safely and efficiently. Please alert a staff member or volunteer right away.  They will accompany you to a designated meeting spot and ensure the search protocol is started.


star

Access Day

Join us Saturday, December 02nd, 2017 to celebrate accessibility.

Sign Language Interpretation students from Douglas College provide American Sign Language-English interpretation for Deaf visitors during select programming on this day. Opportunities for ASL interpreted tours in our Wet Lab will also be available and can be booked upon arrival.

Take advantage of these additional services to explore our world like never before! Please forward any inquries to visitorexperience@ocean.org

 

 

Special Requests

Please contact our visitor experience department with any questions or accommodations requests. 
Email: visitorexperience@ocean.org
Phone: 604-659-3400

rockfish
Jellyfish

Share Your Thoughts

How was your visit? Fill in our comment card and let us know.
Find it here

Donate

Donate Now

Your donation supports ocean conservation.
Donate

Did You Know?

Did You Know?

There are 33 species of oceanic dolphins. 
Read more