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Our Policies At The Vancouver Aquarium

The Vancouver Aquarium is a self-supporting, non-profit society dedicated to effecting the conservation of aquatic life through display and interpretation, education, research and direct action. All revenues from our facility directly fund our education, conservation and research initiatives. To ensure the best experience for both our visitors as well as our facility residents, we have a number of policies that visitors to the Aquarium should be aware of. Please take note of these policies to help maximize your experience

Clown Fish

Facility Policies

 

Smoking

By city bylaw, smoking is prohibited anywhere on Aquarium property, including outdoor areas. A smoking regulation bylaw came into effect on September 1, 2010 and prohibits smoking in Vancouver parks including Stanley Park, beaches, seawalls, trails and public golf courses.

Photography

We hope you enjoy taking and sharing images of the many amazing animals that live at the Vancouver Aquarium. Please note that any images you take are for your personal use only, and cannot be used for commercial purposes without written consent from the Vancouver Aquarium. Please view our full photo policy for more information. Thank you for your consideration.

Pets

For the safety of your pet and our animals, pets are not allowed in our facility. Service dogs are permitted in most of our facility except for the Graham Amazon Free Flight Gallery.

Strollers

Strollers are permitted throughout the Aquarium. We ask that you be considerate of other visitors as you navigate through the galleries. Stroller parking is available and small single strollers are available for loan at our membership desk on a first-come-first-serve basis.

Accessible Services

The Vancouver Aquarium welcomes visitors of all abilities. We offer an array of accessible services to ensure our facility is inclusive to all.

Weather

All of our shows and activities are offered rain or shine. We recommend that you dress in layers and plan for rain as all of our marine mammal habitats are located outdoors.


Eating

Balloons, Straws & Lids

Balloons, clear straws and lids can fall into animal habitats and this can be very dangerous to the animals. These items are not permitted within the Aquarium. Balloons can be left at the admissions desk and collected after your visit.

Where to Eat

The Vancouver Aquarium Upstream Café offers an array of cold and hot meal options. Café seating is reserved for restaurant patrons. We ask that visitors who bring their own food use the picnic sites within walking distance from the Aquarium.


Children Policies

The 4-D Experience

The 4-D Experience may not be appropriate for children under four, or for anyone with a back condition. Please consult a staff member if you have any concerns. Children 12 and under must be accompanied by an adult at all times inside the theatre and in the aquarium galleries.

Unaccompanied Youth

Youth 13 years and over may enter the facility without an accompanying adult. Appropriate ID or other proof of age must be presented. Children 12 years and under must be accompanied by a paying adult or guardian aged 13 or over at all times in the galleries and the 4-D Experience. The Vancouver Aquarium reserves the right to verify the age and identity of any unaccompanied minor or young guardians.


Emergency Services

Missing Person

In the event that a child under the age 12 or someone with a medical condition or special needs goes missing, we offer a search service to ensure we find your party member safely and efficiently. Please alert a staff member or volunteer right away. They will accompany you to a designated meeting spot and ensure the search protocol is started.

First Aid

In the event that you or someone in your party requires first aid, please alert a staff member of volunteer right away. They will call our first aid attendants to help you.


Lost and Found

Lost and Found

Please contact us right away if you have lost an item during your visit. Phone: 604-659-FISH (3474) dial option 1, then option 5
reception@vanaqua.org

 

Additional

 
Location Filming Guidelines icon

Location Filming Guidelines

Review our Location Filming Guidelines to find out what you need to know about filming a movie or television show, or using the Aquarium as a location for commercial shoots.

Jellyfish

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