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Our Policies At The Vancouver Aquarium

The Vancouver Aquarium is a self-supporting, non-profit society dedicated to effecting the conservation of aquatic life through display and interpretation, education, research and direct action. All revenues from our facility directly fund our education, conservation and research initiatives. To ensure the best experience for both our visitors as well as our facility residents, we have a number of policies that visitors to the Aquarium should be aware of. Please take note of these policies to help maximize your experience

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Facility Policies

 

Smoking

By city bylaw, smoking is prohibited anywhere on Aquarium property, including outdoor areas. A smoking regulation bylaw came into effect on September 1, 2010 and prohibits smoking in Vancouver parks including Stanley Park, beaches, seawalls, trails and public golf courses.

Photography

You are welcome to shoot still photos, video or film for personal use only. Any reuse or reproduction for commercial purpose without written consent of the Vancouver Aquarium is strictly prohibited.

Pets

For the safety of your pet and our animals, pets are not allowed in our facility. Service dogs are permitted in most of our facility except for the Graham Amazon Free Flight Gallery.

Strollers

Strollers are permitted throughout the Aquarium. We ask that you be considerate of other visitors as you navigate through the galleries. Stroller parking is available and small single strollers are available for loan at our membership desk on a first-come-first-serve basis.

Wheelchair Access

Walkways, ramps and elevators throughout the facility make for easy wheelchair access. Wheelchairs are available for loan at our membership desk on a first-come-first-serve basis.

Weather

All of our shows and activities are offered rain or shine. We recommend that you dress in layers and plan for rain as all of our marine mammal habitats are located outdoors.


Eating Policies

Balloons, Straws & Lids

Balloons, clear straws and lids can fall into animal habitats and this can be very dangerous to the animals. These items are not permitted within the Aquarium. Balloons can be left at the admissions desk and collected after your visit.

Where to Eat

The Vancouver Aquarium Upstream Café offers an array of cold and hot meal options. Café seating is reserved for restaurant patrons. We ask that visitors who bring their own food use the picnic sites within walking distance from the Aquarium.


Children Policies

The 4-D Experience

The 4-D Experience may not be appropriate for children under four, or for anyone with a back condition. Please consult a staff member if you have any concerns. Children 12 and under must be accompanied by an adult at all times inside the theatre and in the aquarium galleries.

Unaccompanied Youth

Youth 13 years and over may enter the facility without an accompanying adult. Appropriate ID or other proof of age must be presented. Children 12 years and under must be accompanied by a paying adult or guardian aged 13 or over at all times in the galleries and the 4-D Experience. The Vancouver Aquarium reserves the right to verify the age and identity of any unaccompanied minor or young guardians.


Lost and Found Policy

Lost and Found

If you have lost an item during your visit, contact our Lost and Found Department.
Phone: 604-659-3511

 

Additional Policy

 
Location Filming Guidelines icon

Location Filming Guidelines

Review our Location Filming Guidelines to find out what you need to know about filming a movie or television show, or using the Aquarium as a location for commercial shoots.

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