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Making The Vancouver Aquarium Accessible To Everyone

We want everyone to enjoy visiting the Vancouver Aquarium. Wheelchairs and strollers are available free for use during your visit, on a first-come, first-served basis. Most of our exhibit videos are captioned, and we also allow Service Dogs within the Aquarium. Walkways, ramps and elevators create easy wheelchair and stroller access throughout the facility. 

Accessible To Everyone

Amenities & Services

Amenities & Services

The following amenities are available to make the Vancouver Aquarium as accessible as possible:

  • Wheelchair accessible parking spaces within a few minutes walk to the aquarium
  • Speed up your entry process by purchasing your admission ticket at our accessibility window.
  • Adult Change Table available in our Canada’s Arctic Washroom. Please ask a staff member to use this service during your visit
  • Wheelchairs (loaned on a first-come, first-served basis with a piece of ID or credit card)
  • Wheelchair accessible gender neutral washrooms available
  • Designated wheelchair spots on the Canada's Arctic Deck for the Beluga Shows
  • Designated wheelchair spots in the Wild Coast for the Dolphin Shows
  • Open captioning on most of our videos
  • Wheelchair accessible tables are available at our café.
  • Show scripts available at our information desk for Marine Mammal shows, dive shows and 4-D experience.

Accessibility Discounts

Visitors with a disability can request a 50 percent off of the general admissions price, or a free attendant when paying full admission price. We also accept Access 2 Entertainment cards.

Please note: Attendants with children under 3 with a disability can request a 50 percent discount off the attendants' general admissions price.

Discounts
4D Theatre

The 4-D Experience

As British Columbia's only 4-D theatre, this is a one of a kind cinematic adventure filled with stunning visuals and unexpected sensory surprises. 4-D shows are included in the general admission price. Our 4-D theatre includes:

  • Wheelchair access entry
  • 4 wheelchair spots
  • Printed scripts of 4-D shows (download)

See what’s playing.

The Wet Lab

Our Wet Lab is wheelchair accessible and a great experience for our visitors with visual impairments, allowing you to get up close with some of our incredible marine life. Check our show times to join us on our next Wet Lab Exploration.

Unsupervised touchpools are available beside the otter habitat.

Learning at the Wet Lab
Butterfly

For Children With Autism

Parents or attendants, prepare your child for an amazing visit at the Vancouver Aquarium with our “photographic preview”.

We want to ensure we provide a safe environment for your visit. In the event that a child under the age 12 or someone with a medical condition or special needs goes missing, we offer a search service to ensure we find your party member safely and efficiently. Please alert a staff member or volunteer right away.  They will accompany you to a designated meeting spot and ensure the search protocol is started.

Accessible Tours

Trained accessibility volunteers are available to take visitors on a descriptive or ASL-English interpreted tour of the Aquarium. Tours can be booked prior to your visit and are included with the cost of daily admissions. Accessibility rates are available at admissions upon request.

sign language at the Aquarium
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Access Days

Join us on our next Access Day as we celebrate accessibility at the Aquarium. As part of our commitment to inclusion, we will provide the following additional services:

  • American Sign Language student interpreters available at our shows.
  • Wet Lab open hourly to experience our aquatic world through touch
  • Volunteers available to take visitors who are blind or have low vision on a sensory tour of our galleries
  • Extra volunteers will be onsite to interact with guests and showcase a variety tactile of props in the galleries

Next Access Day will be held in June 2014. Check back for more details.

Special Requests

Please contact our visitor experience department with any questions or accommodations requests. 
Email: visitorexperience@vanaqua.org
Phone: 604-659-3400

rockfish
Jellyfish

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